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Written for makers who already know their craft, and for the people who live with what they make. Every claim links to its source.
Finding clients
For makers · 8 min
Aftercare and repeat clients: what to do after a commission is delivered
How small workshops can follow up after delivery: a contact schedule, maintenance reminders, repairs, records that last, and what research says about referrals.
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For makers · 8 min
Google Business Profile for workshops that do not take walk-ins
How a maker's workshop sets up a Google Business Profile: service-area rules, hiding your address, categories, photos, reviews and the basics of local search.
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For makers · 9 min
How to get more commissions: channels that work for small workshops
Where commission work comes from for small workshops: referrals, your website, fairs, open studios, directories and trade clients, and how to measure each one.
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For makers · 9 min
Photographing finished pieces for your portfolio on a small budget
How makers can photograph finished work for a portfolio: budget kit, soft light, backgrounds, scale and detail shots, per-craft tips, file naming and client consent.
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For makers · 7 min
How to qualify commission clients: budget, timing, fit and red flags
How small workshops decide which commission enquiries to pursue: discovery questions on budget, timing, fit and decision-makers, red flags, and how to say no politely.
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For makers · 9 min
How to respond to commission enquiries: speed, first reply and tracking
How fast to answer a commission enquiry, a first-reply template, the questions to ask for each craft, auto-acknowledgements and a simple enquiry log.
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For makers · 8 min
Telling the story of a handmade piece without hype
How makers can record and write the story of a piece: origin, materials, process and decisions, what research says about stories and value, and how to avoid hype.
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For makers · 7 min
Turning Instagram followers into commissions: a guide for makers
How makers turn Instagram attention into paid commissions: profile, process posts, pinned posts, link in bio, a clear enquiry path and measuring what works.
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For makers · 9 min
Working with interior designers and architects: a guide for makers
How trade clients buy from makers: project stages, trade pricing, specification sheets, samples, reliable lead times, documentation and payment terms risk.
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Running commissions
For makers · 9 min
Change requests during a commission: how to agree, price and record them
How makers handle client changes mid-commission: written change orders borrowed from construction, pricing a change, timeline impact and approval points by craft.
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For makers · 8 min
Client approvals and sign-offs during a commission: what to approve and how
Which stages need client approval in furniture, jewellery, ceramics, leather, instruments and metalwork, how to record it, and what to do about silence.
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For everyone · 7 min
Commissioning handmade tableware: samples, shrinkage, variation and spares
How a commission for handmade plates, bowls and mugs works: glaze samples, clay shrinkage, why sets vary, lead times, food safety paperwork and what to agree.
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For makers · 10 min
Difficult clients and complaints: a guide for makers who work to order
Prevent disputes, handle complaints step by step, choose between repair, remake and refund, know consumer rights for bespoke goods and answer bad reviews.
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For makers · 9 min
How to tell a client their commission is delayed (with message templates)
Why made-to-order work runs late, when and how to tell the client, options to offer, what research says about recovery and what UK and Polish law say on dates.
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For makers · 9 min
Handover checklist for makers: delivering a commissioned piece
A handover checklist for workshops that make to order: final inspection, record photos, the document pack, delivery, final payment and per-craft extras.
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For owners · 8 min
How to commission a handmade instrument from a luthier
Waiting lists, deposits, specs to decide, trial periods, setup and the paperwork to keep when you commission a guitar, violin or other handmade instrument.
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For owners · 8 min
How to commission bespoke jewellery: stages, lead times and what to ask
What happens when you commission a ring or other piece of jewellery: design, CAD or hand fabrication, casting, setting, finishing, lead times and the paperwork to keep.
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For makers · 9 min
Photographing work in progress for clients: a shot list by craft
What to photograph at each stage of a commission across crafts, phone camera basics, consistent light, removing location data, and consent before using photos publicly.
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For makers · 8 min
How to stop 'how's it going?' messages from clients during a commission
Why clients chase makers for news, the update cadence that answers them first, what each update should contain and message templates for every stage.
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For owners · 5 min
Commissioning furniture: a checklist to prepare before meeting your maker
A short checklist for clients before a first meeting with a furniture maker: measurements, photos, how you will use the piece, budget, timing and what to ask.
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For makers · 10 min
HoneyBook alternatives for furniture makers: what a commission needs
A fair buyer's guide for furniture studios: what software must do across a commission, and how HoneyBook, Dubsado, Trello, Notion and woodworking tools fit.
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For makers · 6 min
How to keep clients updated during a custom furniture build
A milestone plan for commission progress updates: when to send them, what to photograph at each stage, how to share delays and how to keep each one short.
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For owners · 7 min
How to commission custom furniture: process, timing and questions
What happens when you commission a piece from a furniture maker: brief, drawings, quote, deposit, build and delivery, typical lead times and what to ask.
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Running a workshop
For makers · 10 min
Choosing software for a made-to-order workshop: a buyer's checklist
Tool categories for commission work, what each covers and misses, and how to judge client view, offline use, data export, data location, pricing and lock-in.
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For makers · 8 min
Lead times and waiting lists for makers: estimating, buffers and dates
How to set a realistic lead time from your workload, add buffers, run a waiting list, take deposits to hold a slot and communicate dates, with research on planning.
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For makers · 9 min
A materials register for makers: recording what goes into each piece
What to record about materials for each commissioned piece, why it helps with repairs, provenance and rules such as the EUDR and GPSR, and simple register formats.
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For makers · 8 min
Spreadsheets vs workshop software: when a spreadsheet stops being enough
When a spreadsheet is enough to run commissions, where it breaks, what research says about spreadsheet errors, and how to move your data out cleanly.
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For makers · 7 min
Tracking time on commissions: a simple method for better quotes
Why makers should track time per stage, simple ways to do it, how to compare estimates with actual hours, and what research on the planning fallacy shows.
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Pricing & deposits
For makers · 10 min
How to price handmade work: costing, margins and wholesale for makers
Price handmade work from materials, time, overheads and profit, then set wholesale and retail prices, price commissions differently from stock and raise prices.
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For makers · 8 min
How to write a quote for a commission: structure, wording and examples
What a written quote for a commission should contain: scope, materials, options, exclusions, price, validity, payment stages, lead time and revisions, with examples.
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For makers · 6 min
How much deposit for custom furniture, and how to set a payment schedule
What a deposit on custom furniture is for, the ranges makers report, staged payment schedules, refund questions under consumer law and what to put in writing.
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For makers · 7 min
How to price custom furniture: a pricing formula for small studios
A pricing formula for handmade furniture: materials and waste, shop rate, overhead, risk and margin, with worked examples for a table, sideboard and chair.
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Passports & provenance
For makers · 11 min
Care cards for handmade objects: what to include, craft by craft
What a maker's care card should say for furniture, jewellery, ceramics, textiles, instruments and knives, how to write it plainly and how to keep it with the piece.
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For makers · 7 min
Maker's marks, serial numbers and QR codes for furniture
How to mark and number handmade furniture: branding irons, stamps, plates and laser engraving, where to put the mark, and how small an engraved QR code can be.
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For everyone · 8 min
Provenance records for handmade objects: what to keep and why
Why provenance matters for resale, insurance, repairs and authentication, what auction houses and insurers ask for, and how makers and owners keep records for decades.
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For makers · 7 min
Certificate of authenticity for furniture, with a free template
How furniture makers can write a certificate of authenticity: what to include, how to number pieces, paper or digital, and a free plain-text template to copy.
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Care & maintenance
For owners · 8 min
How to care for a carbon steel knife: patina, rust, oiling and sharpening
Daily care for hand-forged and carbon steel knives: washing, drying, oiling, patina versus rust, storage, sharpening and wooden handles, from makers' own guidance.
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For owners · 8 min
How to care for handmade ceramics: dishwasher, microwave, oven and crazing
Can handmade mugs and plates go in the dishwasher, microwave or oven? Thermal shock, crazing, unglazed bases, gold lustre and when to retire a piece.
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For owners · 10 min
How to care for handwoven wool: washing, felting, moths, storage and rugs
Care for handwoven wool throws, blankets, kilims and rugs: washing without felting, preventing and treating clothes moths, storage, and when to call a specialist.
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For owners · 7 min
Humidity and wooden instruments: safe ranges, warning signs and fixes
Recommended humidity for guitars, violins and other wooden instruments from Martin, Taylor and violin makers, with the signs of a dry instrument and what to do.
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For owners · 9 min
How to care for leather goods: cleaning, conditioning, water and storage
Care for leather bags, belts, wallets and shoes: cleaning, how often to condition, drying wet leather, storage, mould and colour transfer, from makers and conservators.
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For owners · 8 min
Repairing broken ceramics and glass: conservators, kintsugi and what is food safe
Options for a broken mug, bowl or glass: a conservator, urushi kintsugi or a resin kit, what each means for food use, and how to find a conservator.
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For everyone · 8 min
Ring resizing: what can be resized, how far, and what it does to a hallmark
Which rings can be resized and which cannot (eternity, tension, titanium, tungsten), how many sizes jewellers will go, the hallmark rules, and UK letters versus EU sizes.
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For owners · 7 min
How to care for silver and gold jewellery: tarnish, cleaning and storage
Why silver tarnishes, how to store and clean silver, gold and plated jewellery, which gems must not be soaked or cleaned ultrasonically, and when to check claws.
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For everyone · 9 min
Hardwax oil maintenance: Rubio Monocoat vs Osmo vs General Finishes
How to clean, refresh and recoat Rubio Monocoat Oil Plus 2C, Osmo Polyx-Oil and General Finishes Hard Wax Oil, with cure times from the makers' data sheets.
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For everyone · 8 min
Soap finish on wood: how to care for a soap-finished table
What a Scandinavian soap finish is, which woods suit it, daily care, how to re-soap a table, handling stains, and how soap compares with an oil finish.
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For owners · 9 min
White ring on a wood table: diagnose the finish before you fix it
White vs dark water marks, how to identify oil, hardwax oil, lacquer, shellac, wax or soap, which fixes are safe at home and when to call a restorer.
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For owners · 9 min
How to care for an oiled wood table, and how often to re-oil it
Daily care, re-oiling intervals and fixes for white rings on oiled, hardwax oil, soaped and lacquered wood tables, with makers' and manufacturers' guidance.
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Materials
For everyone · 9 min
Vegetable-tanned vs chrome-tanned leather: process, time and how they age
How vegetable and chrome tanning work, how long each takes, how the leathers differ with water, heat and light, and what the EU chromium VI limit says.
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For everyone · 10 min
Solid wood vs veneer furniture: how they differ and which to choose
How solid wood and veneered furniture are made, plywood, MDF and particleboard cores, wood movement, repair and refinishing limits, and what to ask a maker.
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For owners · 10 min
Walnut vs oak for a dining table: hardness, colour, movement and finish
Walnut or oak for a dining table? Janka hardness from the USDA Wood Handbook, dent resistance, colour change, wood movement, finishes and what drives the price.
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Rules & regulation
For makers · 10 min
Digital product passports for furniture: what small makers need to know
What the EU ESPR and digital product passport mean for furniture, what is decided, what is planned for 2028 and what small makers can sensibly do now.
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